We provide 24/7 multi-lingual customer support to cater to inquiries, requests, and complaints about prepaid and postpaid Customers. Knowing a contact centre KPIs, measuring consistently with efforts is challenging. The QoS Compliance metrics are broken down into four segments service quality, accessibility, operational efficiency, and cost. We maintain the QoS compliance by providing regional language support region wise and circles wise for their esteemed clients. We at Competent Synergies also manage the escalation management and any Nodal and Appellate desk query with assurance to clients
We ensure availability of qualified resources for high net-worth individual customers of their prestigious clients in order to deliver enhanced SLA’s (Service Level Agreements). Our goal to deliver superior service to support premium/high-net-worth Individuals through result oriented relationship management. Competent Synergies maintains the QoS compliance for HNI customers, which also benefit our clients and generates an opportunity for enhanced revenues from these customers.
We ensure B2B/channel Partner facilitation through real-time service support and supplementary response for off-line sales/service outlets. Dealer/retailers are the first touch point for any company. The organization provides best in class support to dealer/retailers in terms of complaint management, recharge/transaction reversals and payout/commission facilitation. Special escalation support management is provided in addition to distributor support.
We believe service activations for a new customer coming onboard need to be handled with utmost care. We provide CAF processing & contact point verification to facilitate service activations in planned and hassle-free manner. We ensure hotline management with qualified staff for eKYC/UID Integration and OTAF provisioning. This activity is done as per TRAI compliance guidelines.
For getting a new customer on board is always expensive than retaining an existing customer. We provide a specialized and expert desk for revenue fortification (Churn Reduction) which is done through retention enablers such as pack and subscription provisioning (base/ regional/add-on/a-la-Carte), Loyalty Programs. These executives also help in addressing grievances for delay in installation requests and ISP coordination alongside technician support.
We manage a team of specialized trained associates which comprises of technical support desk. Customers are provided with on-call service and offer provisioning, set top box pairing, configuration/up-gradation assistance, and error code troubleshooting.
We handle front office queries for direct to home customers of our clients across all north India, 24/7 Multi-lingual and caters to inquiries, requests and complaints about DTH customers. These include installation support, activation/suspension reactivation, channel package configuration, and account management.
The front office associates also enhance revenue stream for the clients’ customers through up-selling and regional/seasonal promotion, due date reminders, pitching of long duration offers, promotional offers, for instance, sports, education, games and much more.
Digitalisation is the new prospect of young India and is expanding every hour. Competent, being a prominent and integral promoter of Digital India, provides Online shopping assistance through multiple communication channels (Voice/Mail/Chat).
Competent associates help the E-Retailer/merchant coordination and provide backend e-mail services, which is billing & documentation support, SLA tracking & escalation management, courier/delivery information updates, and logistical support.
We at Competent Synergies, ensure product specification information, retailer, and pricing comparison. We also provide a helpdesk for various online e-commerce clientele customers for delivery and payment support. Our associates support the customers with order tracking, shipment follows up, cancellation, and refund management.