The entire exercise of bringing new customers onboard includes analysis of their Usage tracking, decay examining post-activation which is also undertaken by us
We ensure that our clients meet all the regulatory norms by providing single-package services which include verification of the new customers telephonically
We assist our clients by providing welcome calls on product and service, tariff charge, credit limit, bill plan and bill cycle information dissemination to their new customers. These all activities further ensure customer awaremess on the best fit plan, service activations and proper account management.
Retaining a customer results in sustaining revenue far more than bringing new customers. For voluntary churn, our associate helps customers with their billing and usage tracking information. They provide retention enablers accordingly to convince the customers. If need be, they generate MNP Request/UPC Code for the customers who want to switch to other operator as per TRAI Norms.
There are various value added services for which calling is done by an upselling desk. These sales executives pitch promotions, data packs, bill plan upgradation, and handset upgradation. We support our partners in revenue stream augmentation through promotional pitching.
This desk includes non-voice transactions, service request work queue management, and SLA tracking. This specialized desk is account for end-to-end query resolutions with closure status confirmation communication for technical, non-technical, refund, and various provisioning.
The issues and queries faced by new and old customers are extremely varied. From signing up on the e-commerce portal to finishing the transaction by paying digitally, there are lots of questions which a customer may have and does not have anyone beside him/her to facilitate the purchase. That’s where we come in!
We provide intelligent customer solutions to our clients where the customer raises the query through IVR, online or chat. And our representatives get back to them in few minutes to provide assitance. Our executives, have an in-depth of the customer’s journey on their screens so they exactly what and where the customer is stuck. This enables them to provide proactive support at just the right time!
Fast Moving Consumer Goods
The FMCG sector sets the industry standard for the most dynamic and proactive delivery and distribution network. In yesteryear, this was dealt with by sales executives who would visit a fixed beat of retailers and then pass on confirmed orders to the headquarters for quick delivery. The scenario is today’s date has changed!
Our outbound centre has a customized calling plan to reach out to each and every retailer at a set frequency of daily, weekly or bi-weekly schedule. The associates who have been expertly trained in this regard, insure that the retailer shares the order with them or punches it via a Mobile App so that the order gets centrally processed by the delivery team. This insures minimal consumption of the retailer’s time whilst maximising the output from the trained associates